FAQ

Frequently Asked Questions

 

General Questions

What does Radiant Ember sell?

We specialize in premium decorative lighting including table lamps, floor lamps, pendant lights, wall sconces, ambient mood lamps, and modern home lighting fixtures.

Are your products high quality?

Yes. All our lighting products are made with high-quality materials and superior craftsmanship. We focus on both aesthetic beauty and long-lasting durability.

Do you sell smart lights or LED bulbs?

Many of our lamps are compatible with smart bulbs. Some pieces come with built-in LED or ambient lighting technology. Please check individual product descriptions for details.

Shipping Questions

What are the shipping options and costs?

We offer the following shipping options to addresses in the United States:

  • Express Shipping (3-6 business days): $20
  • Free Standard Shipping (7-14 business days): $0 (on qualifying orders and promotions)
  • Standard Shipping (7-14 business days): $10
Do you offer free shipping?

Yes! We frequently offer Free Standard Shipping (7-14 business days) on orders that meet the promotional threshold. Please check your cart for current offers.

Do you ship internationally?

Currently, we only ship within the United States.

 

Product & Order Questions

What is your return policy?

We accept returns within 14 days of delivery if the item is in original condition and in its original packaging. Bulbs and certain custom orders may be non-returnable. Please contact us for assistance.

Can I cancel my order?

You can cancel or modify your order within 12 hours after placing it. After this time, the order may already be processed for shipping.

Are the lamps easy to assemble?

Most of our lamps require minimal assembly. Clear instructions are included with every order.

Still have questions?

If you need further help, feel free to contact us at support@radiantember.com. Our team usually responds within 24 hours.